Accelerating product delivery for a cloud communications vendor

Overview

Industry

Location

Telecom

USA

Technology Used

Angular

AWS

Buildkite

CloudFormation

CloudWatch

DataDog

Docker

Dropwizard

DynamoDB

ECS

FreeSWITCH

GitHub

Grafana

JAIN SIP

Java

JUnit

Kubernetes

NATS

PagerDuty

PostgreSQL

Prometheus

Scalyr

SIPP

SipUnit

SNS/SQS

SoapUI

SonarQube

Testcontainers

Project overview

Alianza was looking for additional engineering support that would help their in-house software development team tackle an ambitious product backlog and accelerate the delivery process. Given the cultural fit as well as Software Mind’s telecom and AI expertise, Alianza decided to partner with our experts who, since then, have been developing new features to boost the growth of Alianza’s cloud communications platform.

Client background

Alianza delivers a true cloud-native, carrier-grade communications platform built for service providers. Their proprietary full-stack solution offers wholesale residential and business communications services, including voice, video conferencing, collaboration, text messaging and standalone UC softphones. Alianza’s team of experts are passionate about transforming communications delivery and ensuring first-rate customer experiences for more than 200 service providers worldwide.

Business goals

This project aimed to speed up Alianza’s product development and delivery, while enabling their platform’s dynamic growth. The Software Mind team was tasked with adding new, innovative features to increase the platform’s competitiveness. This included developing the virtual Private Branch Exchange (VPBX) service and modifying an auto attendant service to simplify the process of changing group and queue configurations.

Main challenges

We established proven ways of working to ensure smooth cooperation between Alianza’s US-based team and our experts in Europe. Our software development expertise enabled us to effectively handle the technological complexity of Alianza’s cloud-native telecommunication platform. The project also required close collaboration with business stakeholders to define requirements and prioritize functionalities in the product backlog.

Hear from our client

Results

Faster development

Accelerating the product delivery process

Software enhancements

Introducing improvements to Infrastructure as Code and testing

High-quality features

Delivering high-priority functionalities like IVR, call queuing, user groups, user portal and API

Tailored functionalities

Deploying an end-to-end platform feature on a new dedicated cloud environment

Improved testing and delivery

Implementing automated tests and creating deployment scripts for CI/CD

Effective collaboration

Smooth cooperation between teams and stakeholders

What our clients say

Software Mind has also brought to the table deep experience in the world of telecommunications and artificial intelligence and are able to deliver results at a very cost-effective level. They’ve got really deep telco expertise and that’s helped them understand what it is that I’m looking to build.

Dag Peak, Chief Product and Technology Officer at Alianza

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