Master Service Agreement (MSA) Template







Master Service Agreement (MSA) Template

Published: 2023/06/26

Updated 06/11/2023

4 min read

What is a master service agreement (MSA)?

A Master Service Agreement (MSA), a contract that outlines the general terms and conditions between two parties, streamlines future agreements and projects. It simplifies negotiations, addresses legal and business considerations, and provides a framework for scalability and adaptability. MSAs cover crucial aspects such as service types, payment terms, intellectual property rights, confidentiality, and termination conditions, fostering clear and efficient partnerships.

Why is a master service agreement so important?

An MSA provides a clear and consistent set of terms and conditions that govern the working relationship between your organization and your partner. MSAs help mitigate risks by addressing important legal and business considerations and provide a flexible framework that allows for scalability and accommodates changes over time. MSAs are essential for companies, and clients, to establish effective short-term or long-term partnerships. 


Pivotal aspects typically covered by MSAs:

Type of services – recaps the kinds of services one party will provide to the other. 

Payment terms – summarizes the payment structure, pricing, and invoicing practices.  

Intellectual property (IP) rights – pertains to ownership rights related to IP created during the development.  

Confidentiality agreements and NDAs – establishes how to handle confidential information during cooperation.  

Termination rules – outline the length of the agreement and the circumstances that would allow either party to end cooperation.  

Difference between a master service agreement and statements of work 

It’s essential to note that an MSA is generally a framework agreement and may be supplemented by specific statements of work (SOW) or project-specific contracts. A SOW contains details about the proposed agreement, such as the start date, team size, a brief overview of the project scope, and duration. 

Read more: Key Initial Steps to Onboarding a Software Development Partner

Signing master service agreements

An experienced partner should offer a template that clients can use easily. However, they should also be open to using a client’s preferred form if requested. Smaller companies usually rely on an outsourcer’s agreements, while larger organizations create their own since they have legal resources in-house.

Legal representatives from both sides should review the documents’ final versions, which may require additional amendments or minor tweaks. Timeframes for this process can vary, depending on the modifications, but typically take two to three weeks

 Master Service Agreement in software development

FAQ section

Is a Master Service Agreement (MSA) the same as a Non-disclosure Agreement (NDA)?

A Master Service Agreement (MSA) and a Non-Disclosure Agreement (NDA) are not the same, although both act as legal documents in business relationships. An MSA is a detailed agreement that defines the terms and conditions for conducting ongoing business transactions between two parties. It includes various aspects such as scope of work, payment terms, warranties, and other general terms and conditions related to the services provided. An MSA establishes a framework for future agreements and transactions between the parties, thus ensuring a smooth and efficient business relationship. In contrast, an NDA, also known as a confidentiality agreement, is a legal document used to safeguard sensitive and confidential information exchanged between parties. It restricts the disclosure of this information to third parties and clearly outlines the consequences of any breach of confidentiality. Although you can include an NDA as a part of a larger MSA, its distinct purpose is to protect sensitive information.

What is the difference between a Statement of Work (SOW) and a Master Service Agreement (MSA)?

A Statement of Work (SOW) and a Master Service Agreement (MSA) have distinct purposes in business relationships. A SOW is an exhaustive document that outlines a project’s specific tasks, deliverables, timelines, and milestones, by providing a detailed description of the work to be performed, including the project’s objectives, scope, and required resources. SOWs are usually attached to an MSA and contain the needed details for a particular project. An MSA is a broader contract that establishes the general terms and conditions under which you can develop future projects or services. It includes legal and commercial terms such as payment, IP rights, confidentiality and dispute resolution mechanisms. An MSA offers a broader framework for multiple projects.

What is the difference between a framework and an MSA?

A framework and a Master Service Agreement (MSA) are both foundational documents in business relationships, but they serve different purposes. A business framework is a set of guidelines, principles, or standards that provide a structure for decision-making and action. It typically outlines the overall approach or methodology to be followed in various projects, allowing flexibility and adaptability while ensuring consistency and coherence in the organization’s endeavors. However, a Master Service Agreement (MSA) is a legally binding contract that establishes the general terms and conditions under which services will be provided from one party to another. It includes specific details such as payment terms, intellectual property rights, confidentiality, and dispute resolution mechanisms. An MSA delivers a solid foundation for future transactions and projects between the parties, offering a predefined structure within specific services or projects. To conclude, a framework provides guiding principles, while a MSA outlines the detailed legal and commercial terms governing business relationships.

Why is a Master Service Agreement (MSA) crucial for business partnerships?

Business partnerships must have a Master Service Agreement (MSA) that establishes clear and comprehensive terms and conditions between parties. An MSA clarifies a business relationship by outlining the parties’ rights, responsibilities and expectations. It defines essential aspects such as scope of work, payment terms, intellectual property rights, confidentiality, and dispute resolution mechanisms, which reduce ambiguity and minimize misunderstandings or conflicts. Moreover, it streamlines the process of initiating new projects or services within the partnership, resulting in time and effort savings. Furthermore, it promotes professionalism and trust by demonstrating a commitment to transparent and ethical business practices. It is safe to state that an MSA serves as a foundation for a successful and sustainable business partnership.

About the authorSoftware Mind

Software Mind provides companies with autonomous development teams who manage software life cycles from ideation to release and beyond. For over 20 years we’ve been enriching organizations with the talent they need to boost scalability, drive dynamic growth and bring disruptive ideas to life. Our top-notch engineering teams combine ownership with leading technologies, including cloud, AI, data science and embedded software to accelerate digital transformations and boost software delivery. A culture that embraces openness, craves more and acts with respect enables our bold and passionate people to create evolutive solutions that support scale-ups, unicorns and enterprise-level companies around the world. 

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