What is an example of telecom software?

A network management system (NMS) provides real-time monitoring and analysis of network performance, traffic, and security, which is an example of telecom software. Another example is a Billing and Revenue Management System enabling telecom operators to manage accounts, bill customers, and generate revenue.

Which software is best for telecommunication?

That depends on the technology and the necessary solutions. There are many software solutions available for the telecom industry, and the choice of software depends on the specific needs and requirements of the organization.

Telecom Software Development Services

Software development services with telecom in mind.

Boost your telecom services with our experts

Telcos turn to us because we are a long-term partner who develops customized software solutions that are intuitive, high-value and evolutive. Our telecommunications’ expertise covers core networks, unified communications (UC), operations support systems (OSS), business support systems (BSS) and operations. We develop network functions for IN, IMS and 3G/4G/5G standards using open-source technology or by integrating solutions from Cisco BroadSoft, Casa Systems and leading cloud vendors, including AWS, GCP and Azure.

Our telecom software solutions

Telecommunications software development

Optimize network performance, improve customer experience and streamline operations by using our tools and know-how to drive your development. Our teams have delivered software projects connected to self-care portals, CRM, payment systems, provisioning, inventory, monitoring and observability, IN and IMS, IoT, VoIP and roaming.

Digital transformation of telecommunication services

Manage a legacy platform transformation – from monolith to microservices. Build a cutting-edge custom telecom solution for existing technologies to automate network lifecycle management, improve scalability, boost performance and deliver a more cost-effective solution.  

DevOps approach and CI/CD methodologies

Increase your operational agility and reduce maintenance costs through continuous integration (CI) and continuous deployment (CD) methodologies. A DevOps mindset in telecom enables faster releases of new features, automated and iterative software development, as well as the ability to detect and fix errors earlier.

Operations support systems (OSS) development

Adopt open source or develop customized solutions to replace legacy products and excel in telecommunications OSS. Boost the day-to-day operations of a telecom network, monitor network performance, diagnose issues and instantly troubleshoot problems to reduce downtime and improve results. 

Business support system (BSS) development

Accelerate the business side of telecom operations with customer-facing solutions. Enable your company to efficiently manage its customer base, create and manage pricing plans, generate bills and invoices, process payments and resolve customer queries or complaints with the BSS.

Cloud Native Network functions development

Utilize Cloud Native architectures to migrate from legacy SS7-based TDM and IN systems to software-based SIP, IMS and 5G network applications. Whether tailored telecom enterprise software development or complete platforms, we design, develop, deploy, migrate and support your network applications. 

Machine learning training for the telco industry

Benefit from training online and offline machine learning models to monitor and optimize workflows, analyze photographic documentation of FTTH networks or examine a set of existing cases to design an internal AI system to boost your organization's effectiveness.

Generative AI implementation in telco solutions

Support the automation of sales services and complaint handling processes with ChatGPT or Auto-GPT. Implement generative AI solutions that can assist you with predictive decision-making based on data breakdowns that will elevate your company’s competitiveness.

Telecommunication software integrations

Cisco BroadSoft and WebEx

Turn a legacy telecommunication voice platform into a reliable, scalable, feature-reach UC platform to enhance your offer and grow your business.

Casa Systems

Leverage future-proof solutions from an industry innovator powering broadband networks to use the full potential of 5G and Open RAN. 

Migration to Public Cloud

Migrate your telecommunication applications seamlessly into public cloud provided by AWS, GCP and Azure.

Telecom API

Increase the efficiency of your existing business software solutions by incorporating flexible and robust telecom APIs from industry leaders. 

Who we’ve helped 

Hear from our clients

BroadWorks UC platform, implemented by Software Mind team, offers a wide range of business benefits. Using this modern solution deployed on a cloud computing infrastructure, Orange Slovensko provides customers with an improved and stable experience.

Eric Maintenay, CTIO at Orange Slovakia

Thanks to the developed platform, we have increased the quality and reliability of the services we provide. We recommend the Software Mind team for their professionalism and high level of competence in their fields.

Jaroslaw Jarzebowski, Head of IT at Globitel

Case studies 

More case studies

Telecom

Carrying out a digital transformation of a monolithic system for a leading Polish operator

Our team carried out a digital transformation in the value-added service area of a leading telecommunications operator by replacing their monolith system with microservices. Our team took responsibility for the entire project, providing developers and roles such as BA, PO, and PM who coordinated the cooperation with different departments in the client's organization. The incremental work methodology and involvement of managerial roles allowed us to maintain complete control over the progress, while close cooperation with dispersed stakeholders enabled us to address all their needs.

Telecom

Modernizing and developing a highly scalable and responsive identity management system

Our client, a leading telecommunications operator in Poland, wanted to develop new identity management solutions and to migrate 120 previously integrated systems and applications to a new architecture. Our team was responsible for most of the project – from analysis and design, through the implementation of new solutions, migration between versions, testing, training, maintenance and post-implementation assistance. We also carried out the migration from secret decentralized databases to a new centralized structure, which included enhancing the encryption level.

Telecom

Replacing a legacy convergent Nokia IN platform with a new, custom-developed solution

The project aimed to migrate service logic and users from a legacy SS7 IN based platform to a custom network function built on an open platform based on the Telestax Java SLEE framework. Software Mind was responsible for the automated deployment of the platform, the software development of JSLEE services, and the tools to automate the migration process of service and user data. The challenge was that the legacy platform's complex and distributed service data model required quite a large amount of code for the migration tools needed to automate the migration.

More case studies

Client reviews

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Telecom software development frequently asked questions 

What is telecom software?

Telecom software is critical to managing and optimizing operations, services and processes in the telecommunications industry. It includes tools for network management, billing and customer management, along with call center operations. Effective network management ensures smooth operations and rapid problem resolution. The growing demand for data services and emerging technologies such as 5G make telecom software essential for businesses to remain competitive. Companies can use telecom software to improve operations, optimize services and deliver high-quality customer experiences. 

Can I get custom IT solutions for the telecom industry?

What does a digital transformation in telecom look like?

What are the latest trends in the telecom industry?

What to expect from developing telecom software with Software Mind

Expertise

Close cooperation with leading telecom companies and communication service providers. 

Security

Unrivaled experience operating under the tightest regulations and security requirements. 

Operations support

Take advantage of 24/7 L2 and L3 on-call service level commitment support.

Agile design and development

Leverage innovative, agile development methods, business processes, operational strategies, DevOps and automated deployments to get better results.

Our telecom software development process

Get in touch

Use the contact form on our website and our experts will reach out to talk with you.

Tell us about your goals

A discovery call helps us understand your business context and expectations.

Discuss the technical details

With an NDA in place, we can clarify the business needs and technical requirements.

Conduct deep dive sessions

We will carry out technical deep dive sessions and audit current platforms, integrations and processes if needed.

Accept the cooperation proposal

The proposal outlines the scope, team setup, timeline and budget we both agree on.

Let’s kick off the project

With all the formalities done, we can establish ways of working and start the project.

Establish further cooperation

After go-live, we ensure your services run smoothly by providing 24/7 SLA tailored to your needs.

Technologies

We deliver cross-functional teams that work with every crucial cloud technology and tool on the market. Here are just a few of the cloud-related tech stacks we operate with.

Platforms
Infrastructure and cloud
Software technology stack
Monitoring and observability

UC: Cisco BroadWorks, Webex

5G: Casa Systems

MRF: Dialogic Powermedia XMS

SBC: Oracle Session Director

Opensource: OpenSIPS, Kamailio, FreeSwitch

NT Inventory: Netcracker

Platforms

UC: Cisco BroadWorks, Webex

5G: Casa Systems

MRF: Dialogic Powermedia XMS

SBC: Oracle Session Director

Opensource: OpenSIPS, Kamailio, FreeSwitch

NT Inventory: Netcracker

Infrastructure and cloud

Software technology stack

Monitoring and observability

Upgrade telecom services with innovative solutions

1200

+ experts

+ years of innovation

+ R&D labs around the world

Looking for other software services?

For over two decades we’ve been helping companies across markets and sectors develop disruptive solutions. Proven ways of working, domain knowledge and an open culture that prioritizes ownership mean we contribute from day one.