Project overview
The client struggled with a costly, error-prone and time-consuming manual patching process requiring engineers to work late-night maintenance windows, which limited scalability and drove up overtime costs. To solve this, we designed and deployed a complete end-to-end patch automation solution using AWX (the open-source upstream of Ansible Automation Platform). Integrated with ITSM and GitLab, the solution orchestrates the entire patching lifecycle – from pre-checks through validation – unattended. This transformed patching into a fully automated, auditable and cost-effective maintenance service.
Client background
A leading mobile network provider in the Polish market, operating a comprehensive range of modern services including 2G, 4G LTE and 5G NR networks. The company is a subsidiary of a major international telecommunications operator in the European Union.
Goals
The primary objective was to effectively eliminate costly manual work by deploying a scalable and standardized patching service fully integrated with key enterprise systems. The solution needed to ensure fully auditable, consistent execution and eliminate human error, establishing a reusable automation platform for future workloads. Ultimately, the project aimed to free up engineering resources from repetitive maintenance tasks, allowing them to focus on higher-value tasks.
