Business and Operations
Support Systems

Network monitoring umbrellas

Umbrella architectural patterns centralize monitoring across multi-vendor networks. We create unified control above disparate NMS systems, translating vendor alarms into common data models for single-pane visibility spanning 2G through 5G. Additionally, operations performed on alarms such as clear or defer are passed back to multi-vendor networks without vendor lock-in.

Performance and quality network monitoring

Track real-time network health through throughput, latency, packet loss and jitter metrics. Our automated correlation engines spot degradation before SLA breaches. By establishing dynamic baselines, machine learning distinguishing genuine anomalies from normal traffic variations.

Real-time network performance monitoring

Sub-second telemetry ingestion triggers automated corrections: traffic rerouting, resource scaling, priority adjustments. Our closed-loop systems prevent customer impact while feeding diagnostic data to OSS, enabling proactive communication about issues and resolutions.

Telecommunication network (NT) inventories

NT Inventories systems now handle ephemeral virtual resources alongside traditional network assets as virtualization grows, so you can track physical infrastructure, logical resources and all the logical layers embedded on them so as to have correlation with business services. At the same time, accurate records enable the planning of NT expansion investments and prevent order fallout from outdated data.

Machine 2 Machine (M2M) & Internet of Things (IoT) management

Automated provisioning manages millions of low-revenue devices through mass SIM activation, remote diagnostics and usage-based billing. Our B2B2X platforms provide white-labeled connectivity management that automotive, utilities and healthcare clients use for device ecosystems.

Last location-based services

Deliver location-aware services accessing network signalling for subscriber positioning. Use cases include emergency services, geofenced marketing and fraud prevention. Our privacy-preserving architectures ensure GDPR compliance and enable commercial location applications.

Identity and access management

Enforce role-based and LoA-tailored access controls that meet GDPR and industry standards. Our zero-trust architectures verify every access request while single sign-on reduces friction. Comprehensive audit trails capture all actions for regulatory review and forensic analysis after security incidents.

Web and mobile selfcare for end users

Self-service portals reduce call center volume by empowering subscribers to manage services directly. Customers can access usage data, change plans and troubleshoot issues. Our OSS integration enables the diagnosis of various customer problems and runs connectivity tests from interfaces without technician dispatch.

End-to-end customer experience (CX)

Correlate network performance with customer sentiment by combining OSS quality metrics with BSS telecom support data. Our systems trigger proactive outreach and provide offers tailored to the current use of services by the customer – transforming reactive support into anticipatory service.

B2B services management and CRMs

Enterprise customers demand customized SLAs, complex contracts and dedicated account management. Our CRM platforms dedicated to given Telco B2B services track multi-year agreements, coordinate professional services and manage escalations while provisioning integration automates delivery for customized configurations.

Marketing campaign management

Target offers based on actual usage patterns and network behavior. Our analytics identify upgrade opportunities from data overages, retention risks from declining usage and cross-sells from streaming habits. Real-time engines adjust campaigns as behavior evolves.

Operational agility & process optimization

Automation crossing OSS and BSS boundaries reduces order-to-activation from days to minutes. Our continuous process mining identifies bottlenecks while orchestration eliminates manual handoffs between technical and commercial teams.