A TMS That’s Tailored to Your Business
Boost your growth through a modular TMS framework that delivers custom control at SaaS-like speed
– without the trade-offs.
Last-mile agility: the 70/30 way
How it works
Our Transport Management System framework offers a proven, 70% turnkey functionality ready for immediate deployment – which we then customize to your specific workflows to deliver the remaining 30% that builds your competitive edge.
Core modules: your out-of-the-box foundation
Order intake & address quality
Network & zone management
Route planning & optimization
Live dispatch & route execution
Courier mobile app
Reporting, analytics & customer service
What we build into the 30%
This is where your operation becomes specifically yours – your workflows, your integrations, your business rules. Here’s what typically goes in.
Workflow customization
Stack integrations
New, scalable capabilities
Workflow customization
- Dispatch and allocation rules that match your fleet structure and courier model
- SLA monitoring, delivery windows and exception handling tied to your service portfolio
- Recipient experience – branded tracking, notification cadence, specific proof-of-delivery format
- Reporting, KPIs and dashboards built around what your operation actually measures
- Role and permission structures matching your team setup – dispatchers, depot managers, customer service, account managers
- Industry-specific delivery rules (time slots, temperature handling, audit logging, signature requirements)
Workflow customization
Workflow customization
- Dispatch and allocation rules that match your fleet structure and courier model
- SLA monitoring, delivery windows and exception handling tied to your service portfolio
- Recipient experience – branded tracking, notification cadence, specific proof-of-delivery format
- Reporting, KPIs and dashboards built around what your operation actually measures
- Role and permission structures matching your team setup – dispatchers, depot managers, customer service, account managers
- Industry-specific delivery rules (time slots, temperature handling, audit logging, signature requirements)
Stack integrations
New, scalable capabilities
Proven, measurable impact
By replacing legacy constraints with a component-based digital solution, you can achieve significant gains across every operational touchpoint.
The figures above are drawn from the actual impact the implemented solution had on our client's business operations.
Get real-world value
By leveraging a foundation of pre-built components, we eliminate the risks of starting from scratch while delivering a system tailored to your unique logistics DNA.
Day-one productivity
You work on a real, functional system immediately, while we refine it around your actual workflows in real time.
Native AI integration
Our AI-powered TMS architecture enables automation and decision-making at a pace traditional systems cannot match.
Strategic flexibility
Gain the rapid deployment of a SaaS product with the deep process fit of a bespoke build, avoiding long timelines and rigid constraints.
Peak-performance scaling
Perfect for companies outgrowing their current tech to ensure total reliability during high-volume periods.
Measurable operational impact
Transform your operations with proven results like increased throughput and reduction in lost parcels.
Future-proof scalability
Tap into the fastest, most predictable way to deploy a TMS that is designed to evolve alongside your organization.
Who is this for
Our TMS framework is a proven fit for companies running their own delivery and unique operations – where generic SaaS falls short, but a custom build takes too long.
Food, grocery & meal-kit delivery
Tight windows, dense urban routes and real-time alerts built around freshness.
DTC & e-commerce brands
Fleet operators who need full control over the customer experience from dispatch to doorstep.
Big & bulky retail delivery
In-house delivery teams handling scheduling and POD for high-value items.
Specialized couriers & regional last-mile
Operators running their own fleets and routes – not multi-carrier brokerages.
Pharmaceutical & healthcare distribution
B2B distribution where audit trail and delivery precision matter more than volume.
Retail last-mile & ship-from-store
Retailers bringing dispatch and delivery in-house from stores or local hubs.
From kickoff to go-live in under 6 months
How long does it all take? We move in weeks, not quarters. Your team sees a working system within the first month.
Phase 1
Weeks 1–3: Discovery & mapping your 30%
We embed with your team to map workflows, integration points and the specific places where the proven core needs to flex around your operation.
Phase 2
Weeks 4–8: Core deployment
The proven 70% core is deployed in your environment. Within a month, your team starts working in a functional TMS, not in slides or mockups.
Phase 3
Weeks 9–18: Custom build & integration
We build your custom 30% while connecting your ERP, OMS and apps. New features land every sprint, validated with real data.
Phase 4
Weeks 19–22: UAT, training & pilot
End-to-end testing with your data, drivers and dispatchers. We run a controlled pilot to stress-test under real conditions.
Phase 5
Weeks 23–26: Go-live & continuous improvement
Full production rollout with our team on the ground. We stay engaged through the first weeks of live operation, then transition into a steady feature delivery.
What makes it different
Here is how our Transport Management System framework compares to off-the-shelf SaaS and a traditional custom build.
| Off-the-shelf SaaS | Software Mind’s 70/30 TMS framework | Full custom build | |
|---|---|---|---|
| Time to go-live | 1–3 months | Under 6 months | 18–36 months |
| Total cost | Low upfront, escalating license fees, integration costs add up | Predictable, mid-range; budget spent on differentiation, not boilerplate | Highest upfront; ongoing maintenance and team cost |
| Process fit | Fits standard workflows; rigid on edge cases | 70% standard + 30% built around your operation | Built fully to spec – but spec quality determines outcome |
| Delivery risk | Low (proven product) but high lock-in risk | Low – proven core, scoped customization, single accountable partner | High – long timeline, scope creep, integration unknowns |
| Scalability | Limited by vendor roadma and tier pricing | Designed to scale across channels, countries and 10x volume | Depends on initial architecture choices |
| IP ownership | None – you rent the product | Full IP ownership | Full IP ownership |
| AI readiness | Vendor-controlled, often premium tier | Native AI architecture, data centralized from day one | Depends on build choices |
| Best for | Small to mid-size operators with standard workflows, low-to-medium volumes and limited need for customization | Mid-market operators running their own delivery with distinctive workflows – proven up to 100k+ stops per day, with custom modules added as the operation grows | Enterprise operators with deep R&D capacity, multi-country and/pr multi-channel complexity and a 2+ year horizon |
Why choose Software Mind
Deep logistics expertise
Our dedicated Logistics Business Unit has extensive pickup and delivery software experience, with 10+ major projects for courier, postal and e-commerce providers across Europe.
Hands-on insights
We go the extra mile, riding with drivers or managing hubs to see your processes ourselves. We know what actually works in the field and what fails.
Proven track record
You don't pay for our learning curve – you benefit from the patterns we've already solved and our accumulated expertise from day one of every project.
Fast delivery
Our portfolio of proven modules accelerates development without sacrificing customization for your specific needs.
Cost-effective quality without compromise
Partner with a team that works in your time zone, ensures ISO & GDPR compliance and delivers full IP ownership through cost-effective development.
Who we’ve helped
Client reviews
Transport Management System insights
Explore the valuable content on TMS software from our logistics experts:
Case studies
See these real-world examples of how logistics operators use our framework to modernize their infrastructure
Ready to see how this fits your last-mile operation?
Let’s have a working conversation about your operation, your constraints and how our 70/30 TMS approach can play out in your context.
FAQ
What is a TMS system?
A Transport Management System (TMS) is a specialized platform designed to streamline the physical movement of goods, helping businesses plan, execute and optimize every stage of the logistics journey.