Building a custom top-rated B2C AI bot
Overview
Industry
Location
Telecom
Poland
Technology Used
Azure OpenAI
Chainlit
Flask
Java 21
Langchain
MongoDB
OpenShift
PostgreSQL (PGVector)
Python
Spring Reactor
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Project overview
Our client wanted to create a new AI bot that would be designed from scratch with a focus on providing exceptional user experience and high usability. The bot, delivered by Software Mind, instructs a customer on the steps that should be taken to restore their Internet connection or helps diagnose the problem. If independent action is not enough to restore the connection, the bot provides key information needed for a failure report.
Client background
Our client is one of the leading mobile carriers in Poland and is known for their innovative approach to technology and customer-centric solutions.
Business goals
The aim of the project in the Proof of Concept (PoC) phase was to prepare a bot that provides support for customers struggling with technical problems with their cable Internet. The client’s goal was also to deliver the best possible user experience and for the solution to become the top-rated AI bot in its category. Additionally, the bot had to be able to communicate in different languages 24/7.
Main challenges
Software Mind developed the AI bot from scratch, ensuring that it would meet current and future market requirements. We also made sure that the bot operates without hallucinations to avoid misleading customers. An important aspect of creating this solution was to build a safe local architecture with maximum data security and sensitive data filtering.
Results
Competitive advantage
Supporting the client’s goals to offer the leading bot in telecom customer service
AI development
Delivering an AI-driven chatbot safely and effectively, which involved filtering sensitive data and mitigating LLM hallucinations
Increased security
Building a safe architecture that ensures maximum data security
Enhanced customer support
Creating a solution that helps customers solve Internet connection problems
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