Mortgage Advice Bureau (MAB) is developing a new platform to dramatically improve the mortgage broking process for customers, brokers and introducers. To extend the size of its development team, MAB decided to engage a delivery partner. After a comprehensive procurement process, they decided to partner with Software Mind to deliver key elements of the target estate. Considering the strong collaboration and consistent delivery, MAB has since expanded the engagement with Software Mind to develop the solution architecture, further enhancing the platform and adapting it for a new market.
Client background
MAB is the UK’s leading mortgage intermediary brand, winning over 200 national awards for the quality of its advice and service. With more than 2,000 advisers across the UK, it offers expert mortgage advice on a local, regional and national level to UK consumers, both face-to-face and over the phone.
Business goals
MAB wanted to create a brand-new platform for advisors, customers and introducers. Beyond engineering new features, there would also be a need to transfer existing functionalities from its legacy system to the new platform. Additionally, to develop a best of breed mortgage broking platform, MAB planned to add new functionalities. All these goals would need to be accomplished while overcoming staff shortages as a result of COVID-19.
Main challenges
Achieving MAB’s business goals meant overcoming a number of hurdles, chief among them being the need to build a new platform alongside an existing platform. Along with internal engineering responsibilities, this would also require developing a large number of integrations with external vendors. As well, ensuring flexibility of the new platform to adapt to market changes would be a priority, as the platform would need to be able to adapt to markets with different regulations.
