Project overview
In order to continue to drive innovation, our client wanted to implement the ServiceNow platform to automate workflows throughout their organization. Our team provided our client with comprehensive ServiceNow training, best practices guidance, and consulting services. This included an in-depth review and optimization of their existing ServiceNow implementation, as well as assistance in developing new functionalities. Our efforts also focused on platform maintenance and reworking core components to align with industry best practices set by ServiceNow.
Client background
Our client provides operating companies with in-house, purpose-built digital solutions that address complex shipping needs. They design, program, and maintain business application systems that organizations rely on to get work done.
Main challenges
Key challenges included transitioning from scripted functionality to low-code or no-code solutions to enhance development efficiency. We also implemented new tools, such as workflow automation, to improve reliability and delivery times. Additionally, we introduced centralized documentation processes and leveraged out-of-the-box functionalities to reduce custom development and align closer to best practices.
Implementing the ServiceNow platform 2
