Implementing the ServiceNow platform for a logistics company
Overview
Industry
Location
Transportation and logistics
USA
Technology Used
AJAX
CSS3
HTML5
Javascript
ServiceNow
Project overview
In order to continue to drive innovation, our client wanted to implement the ServiceNow platform to automate workflows throughout their organization. Our team provided our client with comprehensive ServiceNow training, best practices guidance, and consulting services. This included an in-depth review and optimization of their existing ServiceNow implementation, as well as assistance in developing new functionalities. Our efforts also focused on platform maintenance and reworking core components to align with industry best practices set by ServiceNow.
Client background
Our client provides operating companies with in-house, purpose-built digital solutions that address complex shipping needs. They design, program, and maintain business application systems that organizations rely on to get work done.
Main challenges
Key challenges included transitioning from scripted functionality to low-code or no-code solutions to enhance development efficiency. We also implemented new tools, such as workflow automation, to improve reliability and delivery times. Additionally, we introduced centralized documentation processes and leveraged out-of-the-box functionalities to reduce custom development and align closer to best practices.
Results
Increased platform reliability
Improving overall platform stability by aligning with ServiceNow's industry standards and reducing custom scripting
Enhanced development quality
Cleaner, streamlined development processes resulted in better code quality and fewer bug reports
Faster delivery times
The introduction of low-code solutions and workflow automation significantly improved development speed
Closer adherence to ServiceNow standards
The platform is now better aligned with ServiceNow's recommended best practices, ensuring future scalability and maintainability
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