Deploying a modern NMS platform for alarm management across a telco’s network

Overview

Industry

Location

Telecom

Poland

Technology Used

Angular

BMC Remedy

Java

Kafka

LDAP

Perl

Python

RestAPI

SNMP

SOAP

SQL

VMware

Project overview

Our client, looking to modernize their outdated legacy Network Management System (NMS), required a stable, unified platform for alarm management to control all events across their network. We facilitated tri-party collaboration to deploy the Umbrella Management System (UMS), an off-the-shelf solution. Our role involved acting as both the system reseller and the essential integration partner. Through this project, we successfully transitioned the client to the state-of-the-art UMS platform, providing comprehensive 1st and 2nd line support, ensuring seamless operation and ongoing maintenance of their new NMS solution.

Client background

Polkomtel, established in 1995, is a Polish telecommunications company that operates the Plus mobile network. Part of the Polsat Plus Group, they offer comprehensive mobile and fixed-line services and are known for introducing advanced technologies like LTE and 5G to the Polish market.

Goals

The primary objective of the project was the successful, timely implementation of the core NMS platform. This required a concerted effort to expedite the final project handover by ensuring the vendor immediately resolved defects and proactively managing customer feedback. Essential to success was also tailoring the user interface meticulously and obtaining the necessary technical knowledge for our team to provide long-term, independent 1st and 2nd line support.

Results

Unified and tuned alarm management

The project delivered a stable, centralized platform that now collects all network alarms and has fully replaced the client's complex, decades-old legacy NMS.

Self-sufficient support model

We successfully trained qualified personnel to handle basic and moderately difficult issues within the new NMS platform, thereby reducing reliance on the vendor.